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Associate - Information Technology

POSITION RESPONSIBILITIES

The Associate - IT support role is to support the streamlined operation of the company’s IT Support (75%) and Facility services (25%). This individual will identify, recommend, implement and support technology solutions to identify and support customer service trends and procedures for problem prevention, IT support knowledge base, problem tracking and to monitor and enhance productivity. Duties include but are not limited to:

  • Serve as the first point of contact for all IT support issues, requests, and questions
  • Complete computer hardware and software audits; determine system improvements, recommend and implement approved changes
  • Configure, test, and install end-user technologies (e.g. desktop and laptop computers, phones, Smartphones, desktop software and printers)
  • Improve customer service quality and responsiveness by studying and evaluating processes, review service metrics to recommend appropriate changes
  • Ensure consistently high levels of customer satisfaction at all levels within the company
  • Establish and build relationships, trust, and credibility at all levels of the organization
  • Ensure all security policies and Sarbanes-Oxley control procedures, under positions’ control are adhered to
  • Participate in various technology implementation projects
  • Lead staff equipment moves/relocations (IT and furniture)
  • Oversee office storage areas
  • Assist with weekly food and supply deliveries (Costco, Staples, etc…)
  • Shared/alternate liaison with building vendors related to operational/facility activities

POSITION REQUIREMENTS

  • Bachelor’s degree in Computer Science, Engineering, Technology Management, or related discipline strongly preferred;  equivalent experience is acceptable
  • Analytical, problem solving, and end-user support within an Information Technology organization
  • A genuine passion to deliver a high-level of customer service and quality is required
  • Knowledge of modern end-user computing technologies including desktop/laptop computers, e.g. Microsoft Windows 7/8/10, Microsoft Office, Microsoft Windows Server / Active Directory, Smartphones (Apple, Android, Windows phone), Avaya phones and voicemail
  • Capability to occasionally lift and/or move up to 50 pounds

COMPANY INFORMATION

HCP, Inc. is a fully integrated real estate investment trust (REIT) that invests primarily in real estate serving the healthcare industry in the United States.  HCP owns a large-scale portfolio diversified across multiple sectors, which will be led by senior housing, life science and medical office upon the completion of the spin-off.  Recognized as a global leader in sustainability, HCP has been a publicly traded company since 1985 and was the first healthcare REIT selected to the S&P 500 index.  For more information regarding HCP, visit www.hcpi.com.

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